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Are you leaving money on the table with your call center?

We maximize your customer potential & revenue by delivering transformational increases in your conversion rates,

revenue per call and customer service.

We are global experts for incremental revenue generation. Our proven methodology has added millions to our clients bottom lines.

 

 

How does our center get such incredible results?

Our proprietary system creates an environment that cultivates the best talents in our agents.

 

 

Our centers deliver a value that is unmatched in the industry while delivering peak customer satisfaction.

call center services   |  e-chat   |   intelligent avatar   |   consulting

 

 

PROXIMITY

Our “near shore” centers are located in the Caribbean, just a short plane ride from most US cities.

 

EXPERIENCE

Over 20 years of sales improvement and call center operational success.

 

SECURITY

State of the art systems for facilities, data, back up and compliance.

 

RELIABILITY

Our call centers have

a 99.99 % uptime.

 

What makes FPS different from other contact centers?

• We increase conversion rates, incremental revenue, and customer satisfaction

• Our clients routinely experience incremental revenue increases from 10%-40%

• We have created millions in incremental revenue for our clients

• We offer flexible compensation options to include performance based fee structures

• We perform or we don’t get paid

• We use very robust data to continually maximize the customer potential

• Our people

Is the cost of your call center what matters or the return on investment?

At Frontline, we focus on your return on investment measured financially and by customer satisfaction.

 

It's what you get for your investment that counts.

Collaborating with the World's Leading Organizations

We work with the world's leading brands and have defined industry best practices that drive maximum sales and service.

About our contact centers?

• Our low attrition rate of less than 10 % insures quality and consistency for your customers.

• Our centers are “near shore”, only a few hours from most US cities.

• We offer flexible compensation options to include performance

based fee structures. We perform or we don’t get paid.

• We maximize your customer potential with our proprietary Performance Equation to create the Right Environment and to attract and keep top tier agents.

• World class technology and connectivity.

Schedule a Discovery

Schedule a Discovery We analyze your needs and access your hidden potential.

Check Your Pulse?

Our proprietary software allows you to monitor your results like no other.

Contact us

Our 24/7 support staff is standing by to help you with any questions.

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Frontline Performance Solutions : 1075 W Morse Blvd, Winter Park, FL 32789  |  (407) 682-3434                                              Copyright @ 2014 Frontline Performance Group.  Terms of Use Updated Privacy Policy